Furniture is provided in the care setting however some personal items may be able to be accommodated in the room. Suitable seasonal clothing and footwear, a jacket is advisable. Musical equipment, radio, cd player, guitar, etc. (sorry no drum kits).

Mobile phones are allowed and to comply with legislation all electrical goods must be tested on arrival.

Generally, large pieces of furniture, pets and animals, cars, motorbikes or other transport vehicles are not permitted. However, some personal means of transport is sometimes negotiable with the management.

Clients are not allowed off the premises during their first two weeks without a staff escort. Therefore for the first two weeks, it is advisable for clients to link into our programme and social contacts should be minimal.

After this time residents are welcome to invite relatives and friends to the house, however, Francis house needs to be informed of dates and times of visits prior to any visitor’s arrival. Visiting hours is 9:00-1:00 & 14:00-18:00 including weekends. After these hours visitors will not be allowed on the premises unless there is a justified cause for their extended stay. More information on our policies and procedures can be found by contacting Francis House.

Clients are here for rehabilitation so resuming and/or developing positive contact and relationships is considered beneficial. Visitors must always sign in at the office and stay with the resident throughout their stay. We ask that residents associate with their visitors in communal areas.

The diet is varied and can routinely include individual choices, for example, vegetarian or restricted diets due to allergies. Diabetic diets can be catered for and we have plenty of information to support special diets.

You are welcome to bring your own laptop, phone or tablet. There is limited wireless internet access in Francis House for use with your own computer, however, internet speeds are below average (as we are located in a rural area) and it is subject to a fair usage agreement. Constantly using technology can be a distraction in the recovery process and it is not encouraged.

To help prevent complications and stress all contact with the DWP will normally be through nominated senior staff. All funded clients may be required to sign a DWP Indemnity Form allowing Francis House Management to implement a non-enduring Power of Attorney and recover client contributions where appropriate and requested.

Like alcohol, tobacco is now recognised as damaging to health and we encourage clients to take the opportunity to address any addiction through non-smoking support. Assisi Community Care operates full compliance with smoke-free legislation and the premises and grounds are smoke-free. Certain bedrooms in Francis House are designated non-smoke free.

Clients who are privately funded, fill in the appropriate forms and are required to pay two weeks in advance on admission and subsequently weekly in advance.

Our weekly costs for clients are from £630.00 upward and are dependent on the individuals care needs and treatment plan.

Alcohol Respite Programme –

Week 1-4 from £630 per week
Week 5-8 from £595 per week
Week 9-12 from £540 per week

Assisi Community Care reserves the right to charge additional fees if the quality of care required increases from the initial care assessment. The quality of care is regularly reviewed, and if a higher degree of nursing assistance is required, then an additional fee will be requested to meet such needs. Additional costs are negotiated through proper consultation with the referral agent.

Please note that one week’s notice is required for departure and deposits or fees paid in advance are not refundable in the event of non-completion of stay or non-arrival.