Testimonials |
Our service is successful because our clients know that we care about their recovery
“The staff are fantastic, couldn’t ask for better.”
“There is always a member of staff on hand to speak to if I should have any problems or wish to discuss anything, and I feel that this form of supportive residential care will assist me in my quest for total sobriety.”
“The staff have worked really well with many of my very difficult service users who have been homeless and chronic drinkers, they have supported them to change their lives and greatly increase
their quality of life.”
“In the summer the gardens are lovely and peaceful, and nice to sit and read by the ponds. There are also some lovely walks in the countryside. The food is excellent, but most of all, I enjoy the companionship.”
“A very good service. I can’t believe how well [they] are, the home have really improved their health, he’s like a different person.”
“As a previous resident I have appreciated all the help that I have received so that I can now live normally again, even with a disability which I received through my drinking. If I hadn’t come to Francis House, I would be dead by now.”
“All the staff are very kind and understanding.”
“On arrival, I found my first couple of days difficult but everyone was very friendly and tried to help, not only the staff but also the other residents. I have been at Francis House for nearly a year. I do want to have a drink sometimes, but at least now I can talk about it, both to the staff and the other residents.”
“The staff have worked hard with some of my very difficult service users. They have supported them to change their lives and greatly improve their quality of life.”
“All the staff have been particularly pleasant and helpful to me, and have helped me with all the paperwork that I needed to sort out my past financial difficulties and also with my imminent move to independent living. I will miss using the library and the gym, and nearly always winning the Quiz competition!”
“Francis House has a positive attitude towards both service users and staff. I have
always found an encouraging involvement philosophy. They welcome feedback and ideas. The management encourage and promote staff development.”
“I have found that the peaceful and tranquil environment has enabled me to be able to take a serious look at my alcohol dependency problem. During community activities I have been assisting the Chef in the kitchen which I will find useful in the future when I move on to independent living.”
“This is a clean well run house, all the staff are helpful and I find it a good place to stay.”
|
